DiGi-SEII: Digital Transformation for Social Enterprises (SEs)

Digitalisation is about more than adopting new technologies or choosing the right tools. It starts with understanding your organisation – its needs, challenges and priorities – and considering where digital approaches could make a difference.

This course introduces key areas of digitalisation that can support social enterprises in their everyday work, development and impact. It will help you explore different possibilities, understand their relevance to your organisation and consider what could be useful in your own context.

The starting point is your organisation.

About This Course

The course takes you through five interconnected areas of digital transformation – from building the foundations for responsible digitalisation to improving efficiency, strengthening economic performance and impact, increasing accessibility and adopting greener digital practices.

Throughout the course, you will find practical activities, reflection prompts and next steps that help you connect what you learn to your own organisation.

Course Content

Module 1: General / Cross-Cutting Skills

1.1 Digital Culture & Mindset
Understand digital culture, recognise barriers to digital adaptation and explore how to build confidence, curiosity and openness to digital transformation.

1.2 Cybersecurity & Data Privacy
Understand common digital risks, basic GDPR responsibilities and everyday practices for protecting organisational and personal data.

1.3 Ethical & Responsible Digitalisation
Explore ethical questions around digitalisation and AI, recognise risks related to data, bias, automation and exclusion, and consider how digital choices align with your mission and values.

1.4 Digital Leadership & Collaboration
Understand how leadership shapes digital culture and explore practices that support trust, clarity, collaboration and shared responsibility.

Module 2: Growing Your Efficiency

2.1 Process Digitalisation
Map your processes, identify inefficiencies and explore opportunities for digitalisation and automation.

2.2 Tool Selection & Implementation
Start from a real organisational need, identify suitable digital tools and consider how to introduce them effectively.

2.3 CRM, HRMS & ERP Systems
Understand what these systems do, assess when your organisation may be ready for them and consider adoption, integration and scalability.

2.4 AI for Everyday Efficiency
Explore practical applications of generative AI, experiment with accessible tools and consider associated risks and ethical questions.

2.5 Digitalising Project Management
Explore digital practices and tools that can improve project clarity, accountability, collaboration and delivery.

Module 3: Increasing Your Economic & Impact Performance

3.1 Digital Fundraising & Revenue Models
Explore digital fundraising and income models and identify approaches that fit your mission, audience and capacity.

3.2 Digital Marketing & Visibility
Explore digital channels and practices that can strengthen communication, visibility and engagement.

3.3 Data-Driven Decision-Making
Understand how data can support decisions and explore simple ways to collect, organise and use it.

3.4 Digitalising Impact Measurement & Communication
Use digital approaches to make impact easier to track, understand and communicate.

3.5 Integrating Financial & Accounting Tools
Explore digital financial tools and practices that can improve organisation, transparency, reporting and integration.

Module 4: Ensuring Your Accessibility

4.1 Inclusive Digital Design
Recognise common barriers to digital access and apply basic principles to make digital content, tools and platforms more accessible and inclusive.

4.2 User Experience (UX) & Service Design
Identify friction points in digital services and explore simple approaches for improving accessibility, clarity, trust and engagement.

Module 5: Boosting Your Green Performance

5.1 Green Digital Practices
Understand the environmental impact of digital practices and explore more sustainable approaches to digital communication, data storage, tools, infrastructure and procurement.

What You Will Take Away

By the end of the course, you will have a clearer understanding of where digitalisation could support your organisation and how to make choices that fit its needs, capacity and mission.

You will also have explored practical approaches and tools that you can begin applying to your organisation’s processes, performance and impact.

Track Your Progress & Earn Digital Badges

Each module begins and ends with a short check-in to help you track your learning progress.

Complete the module and its check-ins to earn a DiGi-SEII digital badge for that module.

Complete all modules and their check-ins to earn recognition for completing the full DiGi-SEII course. 

Want to Learn More?

Want to explore a topic in more depth?

In addition to this course, you can select three self-paced courses from the wider ICARUS learning offer based on the areas most relevant to you.

Not sure where to start? Use the course selection guide to explore the recommended courses.