DiGi-SEII: Digital Transformation for Social Economy Support Organisations (SESOs)

Supporting digital transformation is about more than knowing which digital tools are available. It starts with understanding the organisations you support — their needs, challenges and digital maturity — and considering what kind of support can help them move forward.

This course introduces key areas of digitalisation relevant to Social Economy Support Organisations. It will help you assess digital needs and capabilities, develop more strategic approaches to digitalisation and support social enterprises in making digital choices that fit their context.

The starting point is the organisation you are supporting.

About This Course

The course takes you through four interconnected areas – from understanding digitalisation and assessing digital maturity to building a digital strategy, exploring digital solutions and supporting social enterprises in selecting appropriate tools and improving their processes.

Throughout the course, you will explore practical questions, frameworks and approaches that can help you connect digital opportunities with the actual needs and capacities of the organisations you support.

Course Content

Module 1: Demystifying Digitalisation & Assessing Maturity

1.1 Understanding Digitalisation in the Social Economy
Understand what digitalisation means beyond simply using digital tools, explore the specific opportunities and challenges it presents for the social economy, and recognise good practices and common pitfalls.

1.2 Evaluating Digital Maturity
Use practical questions and a structured framework to discuss digital practices and assess an organisation’s digital maturity across different stages.

Module 2: Building a Digital Strategy

2.1 Foundations of a Digital Strategy
Understand what a digital strategy is, why it matters for social impact and resilience, and explore the key building blocks for developing one.

2.2 Analysing Needs & Capabilities
Identify the digital needs, priorities and constraints of the social enterprises you support while considering your own organisation’s strengths, limitations and readiness to provide digital support.

2.3 Formalising the Digital Strategy
Use practical tools to define a digital vision, establish key goals and translate strategic direction into short- and longer-term priorities.

Module 3: Exploring Digital Solutions & Systems

3.1 Collaboration, Learning & Community Systems
Explore digital systems for learning, community building and team collaboration, and consider how they can connect strategic needs with appropriate solutions.

3.2 HRM, ERP, CRM & Data Management Systems
Understand how different organisational systems can help manage and connect organisational data, processes and interactions.

3.3 Automation & AI Workflows
Understand the difference between rule-based automation and AI workflows, explore practical applications for repetitive tasks, and consider ethical, bias and GDPR implications.

Module 4: Supporting SEs in Tool Selection & Process Design

4.1 Mapping Processes & Identifying Bottlenecks
Map workflows, identify interruptions, redundancies and bottlenecks, and define concrete needs before considering a digital tool.

4.2 Guiding SEs in Digital Tool Evaluation
Use practical questions and frameworks to help social enterprises assess their current tools and make informed, ethical and budget-conscious choices about digital solutions.

What You Will Take Away

By the end of the course, you will have a clearer understanding of how to assess digital needs and maturity, connect those needs with appropriate strategies and solutions, and support social enterprises in making informed digital choices.

You will also have explored practical approaches that can help you strengthen the digital support you provide in different organisational contexts.

Track Your Progress & Earn Digital Badges

Each module begins and ends with a short check-in to help you track your learning progress.

Complete the module and its check-ins to earn a DiGi-SEII digital badge for that module.

Complete all modules and their check-ins to earn recognition for completing the full DiGi-SEII course. 

Want to Learn More?

In addition to this course, you can select three self-paced courses from the wider ICARUS learning offer based on the areas most relevant to you.

Not sure where to start? Use the course selection guide to explore the recommended courses.