The course takes you through five interconnected areas of digital transformation – from building the foundations for responsible digitalisation to improving efficiency, strengthening economic performance and impact, increasing accessibility and adopting greener digital practices.

Throughout the course, you will find practical activities, reflection prompts and next steps that help you connect what you learn to your own organisation.

Course Content

Module 1: General / Cross-Cutting Skills

1.1 Digital Culture & Mindset
Understand digital culture, recognise barriers to digital adaptation and explore how to build confidence, curiosity and openness to digital transformation.

1.2 Cybersecurity & Data Privacy
Understand common digital risks, basic GDPR responsibilities and everyday practices for protecting organisational and personal data.

1.3 Ethical & Responsible Digitalisation
Explore ethical questions around digitalisation and AI, recognise risks related to data, bias, automation and exclusion, and consider how digital choices align with your mission and values.

1.4 Digital Leadership & Collaboration
Understand how leadership shapes digital culture and explore practices that support trust, clarity, collaboration and shared responsibility.

Module 2: Growing Your Efficiency

2.1 Process Digitalisation
Map your processes, identify inefficiencies and explore opportunities for digitalisation and automation.

2.2 Tool Selection & Implementation
Start from a real organisational need, identify suitable digital tools and consider how to introduce them effectively.

2.3 CRM, HRMS & ERP Systems
Understand what these systems do, assess when your organisation may be ready for them and consider adoption, integration and scalability.

2.4 AI for Everyday Efficiency
Explore practical applications of generative AI, experiment with accessible tools and consider associated risks and ethical questions.

2.5 Digitalising Project Management
Explore digital practices and tools that can improve project clarity, accountability, collaboration and delivery.

Module 3: Increasing Your Economic & Impact Performance

3.1 Digital Fundraising & Revenue Models
Explore digital fundraising and income models and identify approaches that fit your mission, audience and capacity.

3.2 Digital Marketing & Visibility
Explore digital channels and practices that can strengthen communication, visibility and engagement.

3.3 Data-Driven Decision-Making
Understand how data can support decisions and explore simple ways to collect, organise and use it.

3.4 Digitalising Impact Measurement & Communication
Use digital approaches to make impact easier to track, understand and communicate.

3.5 Integrating Financial & Accounting Tools
Explore digital financial tools and practices that can improve organisation, transparency, reporting and integration.

Module 4: Ensuring Your Accessibility

4.1 Inclusive Digital Design
Recognise common barriers to digital access and apply basic principles to make digital content, tools and platforms more accessible and inclusive.

4.2 User Experience (UX) & Service Design
Identify friction points in digital services and explore simple approaches for improving accessibility, clarity, trust and engagement.

Module 5: Boosting Your Green Performance

5.1 Green Digital Practices
Understand the environmental impact of digital practices and explore more sustainable approaches to digital communication, data storage, tools, infrastructure and procurement.