The course takes you through four interconnected areas – from understanding digitalisation and assessing digital maturity to building a digital strategy, exploring digital solutions and supporting social enterprises in selecting appropriate tools and improving their processes.

Throughout the course, you will explore practical questions, frameworks and approaches that can help you connect digital opportunities with the actual needs and capacities of the organisations you support.

Course Content

Module 1: Demystifying Digitalisation & Assessing Maturity

1.1 Understanding Digitalisation in the Social Economy
Understand what digitalisation means beyond simply using digital tools, explore the specific opportunities and challenges it presents for the social economy, and recognise good practices and common pitfalls.

1.2 Evaluating Digital Maturity
Use practical questions and a structured framework to discuss digital practices and assess an organisation’s digital maturity across different stages.

Module 2: Building a Digital Strategy

2.1 Foundations of a Digital Strategy
Understand what a digital strategy is, why it matters for social impact and resilience, and explore the key building blocks for developing one.

2.2 Analysing Needs & Capabilities
Identify the digital needs, priorities and constraints of the social enterprises you support while considering your own organisation’s strengths, limitations and readiness to provide digital support.

2.3 Formalising the Digital Strategy
Use practical tools to define a digital vision, establish key goals and translate strategic direction into short- and longer-term priorities.

Module 3: Exploring Digital Solutions & Systems

3.1 Collaboration, Learning & Community Systems
Explore digital systems for learning, community building and team collaboration, and consider how they can connect strategic needs with appropriate solutions.

3.2 HRM, ERP, CRM & Data Management Systems
Understand how different organisational systems can help manage and connect organisational data, processes and interactions.

3.3 Automation & AI Workflows
Understand the difference between rule-based automation and AI workflows, explore practical applications for repetitive tasks, and consider ethical, bias and GDPR implications.

Module 4: Supporting SEs in Tool Selection & Process Design

4.1 Mapping Processes & Identifying Bottlenecks
Map workflows, identify interruptions, redundancies and bottlenecks, and define concrete needs before considering a digital tool.

4.2 Guiding SEs in Digital Tool Evaluation
Use practical questions and frameworks to help social enterprises assess their current tools and make informed, ethical and budget-conscious choices about digital solutions.